Categories & sub-categories
Group FAQs into nested categories, drag them into order, and let readers browse from a dropdown or filter to one category.
For non-profits · Hosted by us or on your own domain
Answers that light up the moment someone searches.
The FAQ knowledge base for non-profits — hosted by us, or on your own domain. Categories, tags, helpful votes and a search bar your supporters will actually use — on a NovaKnowledge subdomain with nothing to install, or on your own hosting under your own domain.
- 2themes
- 1accent colour
- 0things to install
Constellation of features
Everything a help center needs. Nothing it doesn't.
Built for the volunteer who maintains the FAQ, not an IT department. Every feature is one setting or one click away.
Tags that actually do something
Tags power search, click-to-filter chips, and the Related FAQs engine that ranks answers by shared tags and category.
Was this helpful?
Yes / No voting on every answer with the helpful percentage shown to readers and on your dashboard. One vote per IP, no addresses stored.
Instant search
Live search across titles, descriptions and tags. Type #tag to search tags only. Bookmarkable filter URLs.
Two themes, your colours
Pick Classic or Help Center, set one accent colour, add your logo or an emoji. Everything follows.
Block editor
Steps, rich text, callouts, syntax-highlighted code, images with an annotator, and chunked video uploads up to 2 GB.
Private when you need it
Password-gate the whole knowledge base or a single FAQ. Block search engines with one checkbox.
Hosted by us, or on your own domain
Take a NovaKnowledge subdomain and let us run everything, or run it on your own hosting at help.yourorg.org with our software and license. Either way, you just write answers.
Two looks, one switch
Choose your orbit.
Both themes take their colours from a single accent you choose. Swap between them any time from Settings.
Classic
A bold accent hero with the search bar right underneath. Cards in a tidy grid, grouped by category.
Help Center
A top bar with logo, search and a Browse categories dropdown. Breadcrumbs, tag chips and wide Yes / No buttons.
For the reader
From question to answer in one breath.
Adopters, donors, volunteers, families — search finds it, tags connect it, Related FAQs keep them reading, and a helpful vote tells you what to improve next.
- 01Search or browse
Live search across titles, descriptions and tags, or pick a category from the dropdown.
- 02Read the answer
Clean article layout with steps, callouts, code, images and video. External links open in a new tab.
- 03Vote & keep going
One tap says whether it helped. Related FAQs are ranked by shared tags and category.
Mission support
Everything on board.
The parts of running a help center a non-profit never wants to think about are already handled.
- Hosting
- Hosted by us on
yourorg.getnovakb.com, or on your own hosting underhelp.yourorg.org - Your address
- A NovaKnowledge subdomain, or any domain / subdomain you already own
- Security
- Password gates for the whole knowledge base or single FAQs. SSL is included when we host
- Backups
- Daily and automatic when we host. Export a clean archive of your content any time
- Updates
- Hosted knowledge bases update automatically. Self-hosted ones get every release with their license
- Admin
- A focused dark dashboard with the block editor, categories and settings
- Reader privacy
- No trackers or ad pixels. Votes keyed on an irreversible hash, never an IP
- Freedom
- Export any time. Your answers are yours to take with you
Countdown
- 3 Pick hosted or your own domain
- 2 We set it up & brand it
- 1 Write your first FAQ
- 🚀 Live
Hosting & pricing
Two ways to launch.
Simple yearly pricing for non-profits. Every feature on this page is included either way — the difference is who runs the server.
Hosted by us
yourorg.getnovakb.com
$12/ year
We host it on a NovaKnowledge subdomain with SSL, updates and backups handled. Nothing to configure.
On your own hosting
help.yourorg.org
$49/ year
Run it on your own web hosting under your own domain or subdomain. You provide the hosting and SSL; we provide the software, the license and help getting it installed.
Naturally, we have one
Frequently asked.
Who is NovaKnowledge for?
Non-profits. Animal rescues, charities, community groups, faith organisations — anyone who answers the same questions over and over and would rather point people at a great answer.
Do I need to install anything?
Not if we host it: choose the $12 option and your knowledge base is live on a NovaKnowledge subdomain with nothing to download or maintain. If you prefer your own hosting, the $49 option gives you the software and a license, and we help you get it installed.
What does it cost?
Hosted by us on yourorg.getnovakb.com is $12 a year. Running it on your own hosting under your own domain or subdomain is $49 a year, which covers the software and license. Every feature is included either way.
What do I need for my own hosting?
Ordinary shared web hosting with PHP 8.1 or newer, which is what most small non-profit websites already run on. You point a subdomain such as help.yourorg.org at it and enable SSL through your host. We walk you through the install.
Can I use my own branding?
Yes. Set the title, description, accent colour and logo (or an emoji) from Settings. You can also hide the title so only your logo shows in the header.
How do readers find answers?
Search, category browsing, tag chips, and a Related FAQs block under every answer. Links inside answers open in a new tab so readers never lose their place.
Does it track my visitors?
No analytics scripts, no ad pixels. The only thing stored about a reader is an irreversible hash that keeps helpful votes to one per person.
Is my content locked in?
Never. Export everything as a clean archive whenever you like. Your answers are yours.
Ready for lift-off?
A knowledge base your supporters will thank you for — hosted by us, or on your own domain.